Getting switching information

Bex65 · ‎18-07-2022

I can’t get my switching information, i get a text saying due to account status for my number they can’t process it, it’s the same issue when I log in, any help? I don’t really want to ring, as with two small children it’s hard to get time! Thanks

XRaySpeX · ‎18-07-2022

@Bex65 : Do you mean your PAC for porting to another network?

If you have more than 1 number on your MyEE a/c you can't use text to 65075 to get your PAC but will need to call CS for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Schockwave · ‎18-07-2022

Hello @Bex65 ,

Welcome to the community,

This is a public forum with no access to accounts and as this is account related, you will need to ring customer service or use live chat if someone is available.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎18-07-2022

@Bex65 : Do you mean your PAC for porting to another network?

If you have more than 1 number on your MyEE a/c you can't use text to 65075 to get your PAC but will need to call CS for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP