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Esim

Gailybobs
Explorer

‎18-10-2022 04:18 PM

I have a samsung flip Z3. I have damged the sim card reader. Can I tranfer my data and number onto an esim from the simcard in my old phone? 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎18-10-2022 06:13 PM - edited ‎18-10-2022 06:13 PM

Hi @Gailybobs

Welcome to the community.

You can definitely get a replacement SIM (eSIM) with the same number. With regard to the contacts, try backing everything up to your Samsung/Google account.

Chris

0 Helpful
Gailybobs
Explorer

‎20-10-2022 06:34 PM

The simcard is working, its the sim reader on the flip z3 thats damaged. So I physically cant use the sim in the phone.. can I call EE for them to transfer my number onto an esim without the sim in the phone. ive been quoted £600 to fix the sim reader. 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Gailybobs

‎20-10-2022 06:47 PM

Have a chat with our Mobile Care team, @Gailybobs. I'm sure this is something they will be able to do for you.

Chris