Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Esim

marco806
Established Contributor
Established Contributor

‎22-01-2024 11:06 AM

 
0 Helpful
4 REPLIES 4
marco806
Established Contributor
Established Contributor

‎22-01-2024 11:10 AM

ive been trying to transfer from physical sim to esim for a while..

every time i try to download , its "your download isnt working, thats our bad , try again in a little while.

ive a dual sim phone....i transferred that sim to esim without issue..

is this a known problem and is there a solution online, rather than phoning to get the process started?

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to marco806

‎22-01-2024 12:29 PM

@marco806 , are you on pay as you go or contract? eSIM is not available on pay as you go.

You may need to ring customer service if you are unable to do so if on contract.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
marco806
Established Contributor
Established Contributor
In response to Schockwave

‎22-01-2024 12:46 PM

sim only contract.

0 Helpful
Leanne_T
EE Community Support Team
In response to marco806

‎22-01-2024 01:26 PM

Hi @marco806 

Have you tried a different web browser and logging into your EE account online? 

If so and this error shows, you would need to give us a call on 150 🙂

Leanne.