Esim qr code

[Lorraine112]

I'm upgrading from pixel 7 to 9,  both on EE. Pixel 9 says I should be able to find a qr code thats been sent to me. But don't have anything in email, text, or package phone was received in. Anything I'm missing? 

Thanks!

[Leanne_T · Accepted solution]

Hi there @Lorraine112 

Thanks for coming to the community. 

If you’ve upgraded your EE device and had an eSIM before, you’ll need to log in to EE and order a replacement eSIM to download to your new device. If you go to Profile > Settings > Replace my SIM/eSIM. 

Full details and help can be found in the Using an eSIM with a Google Pixel page, 

Leanne. 

[Lorraine112]

Thanks - got it now!