Esim deleted, cannot activate new esim

[janestheone]

I deleted my esim on iPhone by mistake when out of U.K. help bot said they’d provided new one I get error message when I try to activate on the app & don’t receive a PIN by text

[James_B]

Hi @janestheone,

Welcome to the EE Community. 🙂

Are you still abroad? You'll need to be connected to the EE network in the UK to activate a new SIM.

James

[janestheone]

no I’m back now

[James_B]

That's great @janestheone 

Please get in touch with Customer Care so a member of the team can activate your SIM.

Thanks

James