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ESIM Porting Issues

oliitw
Visitor

Hello, 

I had to get my iPhone fixed today and when restarting it, I was told I need to port my EE E-sim from my 'old phone' however, it is still the same phone, so I can not allow the transfer, and therefore, I cannot use my phone number.

How do I go about solving this?

Please help!!

1 REPLY 1
Katie_B
EE Community Support Team

Hello @oliitw

Welcome to the community. 

Has your phone had a full reset so all data has been removed?

Katie