EE phone number not working

[PSPeterman]

We reported one of our business  phones as stolen to EE last Sunday, they told me to get a replacement sim the EE store, the store were unable to register a sim to the number ( which has been in use for 14 years) so EE told me they would post one. The second sim didn’t work either. I called EE and they told me to visit the store again, the store were unable to register a replacement again, EE say they will escalate the technical issue and should get back to us in 5 working days, it will be two weeks without the phone working. I just don’t feel it’s acceptable. 

[PSPeterman]

Not good enough Leanne .I have spent over £30000 with our business account and we have been pushed pillar to post by your IT department and everyday we are told lie after lie. Have an look at the escalation number and tell me what has been done

inc 4052998

[Leanne_T]

Hi @PSPeterman 

I have replied to your private message. 

Leanne.

[PSPeterman]

Very unhelpful. We have spent at least two hours a day with your IT department and 7 hrs in the EE store with your IT department on the phone. - I have raised an internal complaint on each person I have spoken too