EE pay and go sim

Jared1995 · ‎05-03-2025

Trying to order a replacement sim it says deleivery charge £1.50 we will add this to your next bill I click OK enter deleivery details and nothings turns up, can't find anywhere to pay the 1.50 straight away as I'm not on contract so don't have a bill, no live chat only phone and I suffer with severe anxiety etc hard for Me to speak on phone

XRaySpeX · ‎05-03-2025

On PAYG you need to have at least £1.50 credit topped-up on your a/c at the time you order a replacement SIM. If you visit a EE Store with a photo ID you can get 1 free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Lesley_W · ‎05-03-2025

Hi @Jared1995

Welcome to our community.

I'm sorry you are having trouble ordering your SIM, do you have at least £1.50 credit on the number you are ordering a replacement for?

Lesley

XRaySpeX · ‎05-03-2025

On PAYG you need to have at least £1.50 credit topped-up on your a/c at the time you order a replacement SIM. If you visit a EE Store with a photo ID you can get 1 free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP