EE pay and go sim

[Jared1995]

Trying to order a replacement sim it says deleivery charge £1.50 we will add this to your next bill I click OK enter deleivery details and nothings turns up, can't find anywhere to pay the 1.50 straight away as I'm not on contract so don't have a bill, no live chat only phone and I suffer with severe anxiety etc hard for Me to speak on phone 

[Lesley_W]

Hi @Jared1995 

Welcome to our community.

I'm sorry you are having trouble ordering your SIM, do you have at least £1.50 credit on the number you are ordering a replacement for?

Lesley

[XRaySpeX · Accepted solution]

On PAYG you need to have at least £1.50 credit topped-up on your a/c at the time you order a replacement SIM. If you visit a EE Store with a photo ID you can get 1 free.