EE SIM not detected on refurbished iPhone 11

Nic61
Explorer

‎10-09-2022 10:30 AM

My refurbished phone won’t recognise my EE SIM card. Have tried looking in settings but doesn’t seem to help. Anyone have any ideas? Thanks 😊 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎10-09-2022 10:40 AM

@Nic61  have you put the Sim card in the correct way round? It should be contacts down in the sim try and when you put it in the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Nic61
Explorer
In response to Chris_B

‎10-09-2022 10:44 AM

Hi, thanks. The sim only fits one way and that’s with gold contact bit up…

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Chris_B
EE Community Star
EE Community Star
In response to Nic61

‎10-09-2022 10:50 AM - edited ‎10-09-2022 10:52 AM

@Nic61  Sorry you’re correct. Not sure what I was thinking there. 

 Where did you get this device from ? 

to see if it’s a unlock device you go to Settings>General>About and scroll down to Network Provider Lock.   If it says “No Sim Restrictions” then the device is unlocked to use any network. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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