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EE No Sim error, can I swap with PAYG sim?

thefurmanuk
Investigator
Investigator

‎13-09-2022 11:07 AM

I am having an issue with my sim card showing as no sim on my iphone.

Can I pick up a new PAYG EE sim card from a local shop and do a sim swap back to my pay monthly sim?

EE are charging £10 delivery for a sim card and I can't get to a store right away.

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎13-09-2022 12:26 PM

@thefurmanuk , not sure why they would charge £10 for delivery of a SIM card, as it is sent by second class post.

You can go into any EE store and ask for a replacement SIM card, you do need to make sure that it is an EE SIM card.

If the SIM card is faulty, EE should replace it and charge you I believe it is £1.50 at the most for delivery. Did you request a replacement SIM card due to sim not working?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.