EE No Sim error, can I swap with PAYG sim?

thefurmanuk
Investigator
Investigator

‎13-09-2022 11:07 AM

I am having an issue with my sim card showing as no sim on my iphone.

Can I pick up a new PAYG EE sim card from a local shop and do a sim swap back to my pay monthly sim?

EE are charging £10 delivery for a sim card and I can't get to a store right away.

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎13-09-2022 12:26 PM

@thefurmanuk , not sure why they would charge £10 for delivery of a SIM card, as it is sent by second class post.

You can go into any EE store and ask for a replacement SIM card, you do need to make sure that it is an EE SIM card.

If the SIM card is faulty, EE should replace it and charge you I believe it is £1.50 at the most for delivery. Did you request a replacement SIM card due to sim not working?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.