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E-sim

Shaun194
Investigator
Investigator

‎18-03-2024 01:13 PM

Hi, curious about something. If EE is struggling to get a physical EE sim card to my address. Am i able to request an E-sim?

0 Helpful
10 REPLIES 10
XRaySpeX
Grand Master
Grand Master

‎18-03-2024 01:21 PM

Not if you are on PAYG. eSIMs are only available on contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Shaun194
Investigator
Investigator
In response to XRaySpeX

‎18-03-2024 01:39 PM

I am on a 24 month contract sim.
0 Helpful
Schockwave
Community Hero
Community Hero

‎18-03-2024 01:41 PM

@Shaun194 , you also need to first have a physical SIM card from EE before changing to an E-sim and as @XRaySpeX has written this only applies to contract customers not pay as you go.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Shaun194
Investigator
Investigator
In response to Schockwave

‎18-03-2024 01:43 PM

EE sent 2 sim cards out to me. 1 of which is replacement. Because its
exceeded over days. There's been issues with the post in my area. With it
seems both Sim cards being lost by Royal Mail. Should I be eligible for an
e-sim in this situation
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Schockwave

‎18-03-2024 01:52 PM - edited ‎18-03-2024 01:57 PM

@Schockwave : Can't you download your eSIM's QR Code by logging in to EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Shaun194
Investigator
Investigator
In response to XRaySpeX

‎18-03-2024 02:13 PM

Hi, it basically asks for the number in which the physical sim card is not here. so i cant get it activated. would i be able to text EE and request for them to help getting it activated!

0 Helpful
Shaun194
Investigator
Investigator
In response to Shaun194

‎18-03-2024 02:14 PM

it asks for a one-time code to the new number. but how am i supposed to get that without the physical sim card which is near impossible to get here at the moment due to Royal Mail issues.

0 Helpful
Christopher_G
EE Community Support Team
In response to Shaun194

‎18-03-2024 03:38 PM

Hi @Shaun194 

Do you live near an EE Store? If so, you could pop in and get a replacement physical SIM or eSIM.

Chris

0 Helpful
Shaun194
Investigator
Investigator
In response to Christopher_G

‎18-03-2024 03:42 PM

This requires ID. I only have letters off EE. not government-issued IDs.

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