E sim

[Lucy210]

I just upgraded from iPhone 12 to 13 and on an e-sim. I haven’t received a QR code and cannot set up mobile service. The EE app is currently down too so I am unable to do it through the app. 

any suggestions??

thank you! 

[James_B · Accepted solution]

Hi @Lucy210,

Welcome to the EE Community. 🙂

If you're upgrading your iPhone, just fire up Apple Quick Start on your new iPhone and follow the Quick Start prompts on-screen.

You can simply transfer the eSIM on your current phone onto your new one via the Choose a Data Plan screen in Quick Start, rather than getting a new eSIM. 

Hope this helps.

James