E-SIM

[Gulsun]

Hi, I bought an E-SIM (for 7 days) and set it up yesterday morning but then by mistake removed the sim  from the phone a few hours later. I’m trying to set it up again now but it says this sim has been used. 
Is there a way to set it back up? Thank you. 

[Ali_A · Accepted solution]

Hi @Gulsun 

Once the eSIM has been deleted it won't be possible to reinstall the eSIM. 
You'll need to call customer service from a different device, where a member of the team can order a replacement SIM card or eSIM QR code for you. Contact Us | Help & Support - EE 

Alternatively, you can pop into any EE store with photo ID (or by getting verified in the EE app first), and the store guide will issue you a replacement pre-activated eSIM free of charge straight away. EE Store Finder | How to find your nearest EE store | EE

You'd only be able to use the option to order or download an eSIM/QR code online if you have access to your previous SIM, as a security PIN is sent via SMS to it to activate the new one. 

You can find out more at How do I swap or get a replacement EE SIM

Ali