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Difficulty with switching to EE

Chinedu
Visitor

‎22-12-2023 07:05 PM

About a month ago, I switched from EE to giffgaff. I transferred my number to giffgaff. While using giffgaff, I experienced poor network service and decided to switch back to EE when my monthly plan was over. It ended yesterday, so I tried to switch back. However, the first step in the transfer process is to enter my EE mobile number but since I transferred that number to giffgaff already, I don't have an EE number. How do fix this and move forward?

Any advice will be highly appreciated.

 

Thank you 

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎22-12-2023 07:14 PM

You either need to have an active EE subscription to submit your PAC to port-in, or submit that PAC as part of ordering a new EE SIM/phone.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎22-12-2023 08:53 PM

You need to order an EE SIM 1st before you may give instructions to port your no. in.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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