The EE Community

The coverage in Bishops Waltham in Hampshire has in the last week drops to virtually zero. Unbelievable!

150 not working - SMS

I can't contact 150 via SMS. I can call but it doesn't provide me with the information I need. I wanted to understand my roaming charges for Belgium. 

Confirmation email

Hello, I have ordered 2 phones from EE I have received 2 emails to say they’ve got my order, but in the email subject it says “please call us to discuss” but in the email it says if they require any further information they will contact me so do I ha...

Broadband missing email confirmation

Hi,I took out an EE broadband contract over the phone today in my online account the order is not showing. The only email I received is to sign the contract which was done over the phone. I have a reference number starting with AGT but it doesn’t wor...

Email from CRS for outstanding balance from years ago

Hi, I’ve randomly received and email today from CRS stating there is an outstanding balance of £124 from the period Start Date: 11/03/2022End Date: 08/04/2023I’m extremely confused as I actually have no outstanding balance at all, I’m in credit. Ther...

Apple TV included subscription…..how can I access?

Hi I’m new to EE and have just taken the Apple sim only that includes watch sim and Apple TV. I can’t work out how to access the Apple TV, am I missing something really obvious? 

Pay Upfront Twice

Hi all, I've paid the 5G wifi broadband upfront twice unfortunately.The first attempt was paid by Google Pay, however the website said there was a error for payment while the Google  Pay said the payment was completed. The second attempt was paid by ...

Website and app pointless

I am trying to add additional product to my contract but every time I click on additional new line option, it takes me to new page but as soon as I select something it takes me back to the upgrade/additional new line page. Both website and app. 13yrs...