Deactivate

Louise240 · ‎14-07-2025

Just got a phone call saying my phone number will be deactivated in 2 days I'm on contract they started asking for my email address to get me started but the phone number was ‪020 3977 8948‬ has anybody had this happen, something dont seem right to me

Thanks

Schockwave · ‎14-07-2025

@Louise240 , that looks like a scam call, as that is not one of the numbers EE have and they would not ask for your personal details, also if you are on contract, then your number will not be deactivated.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎14-07-2025

@Louise240 , that looks like a scam call, as that is not one of the numbers EE have and they would not ask for your personal details, also if you are on contract, then your number will not be deactivated.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Christopher_G · ‎14-07-2025

Hi @Louise240

I think @Schockwave is right here, it sounds like a scam. It may be worth having a look at our Avoiding Scams help page. There is some information on there on how to report these types of calls.
Chris