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Changed supplier and port mobile number will DD be automatically cancelled

Pennywendy
Visitor

I have changed contract supplier and I am out of sim contract . I have ported my mobile number and am now with my new supplier. Will my current DD for sim be cancelled automatically as no longer with EE . I have not cancelled my DD as yet and wanted to do this now I am no longer with EE 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Pennywendy  Give it 30 days before you’re stop the DD.  You might be owned a refund depending on when you ported out or you might still have a payment that needs to be made.    It’s probably the former not the latter. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Pennywendy  Give it 30 days before you’re stop the DD.  You might be owned a refund depending on when you ported out or you might still have a payment that needs to be made.    It’s probably the former not the latter. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

As you ported your no. away from EE this will auto cancel your EE contract. EE will send out your your final bill, which as @Chris_B says may well include a refund, & charge it to your DD which will then be cancelled.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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