PAC code not working

[Liam1311]

Hi there trying to use my pac code from three to transfer to ee but everytime I enter it says It’s not the right code even after copy and paste and now it’s saying my ee number is wrong anyway on how to fix this? 

[Michael_D]

Hi @Liam1311 

Welcome to the community.

Is the EE SIM up and running with the temporary number already?

When was it you first but the EE SIM in the phone?

Michael

[Liam1311]

Yes the sim is up and running with the number given but when I go to fill out the form to bring my old number over it says the pac code is wrong which is impossible as it’s copy and pasted right from my three app and even typing it in myself still same error 

[Michael_D · Accepted solution]

Thanks @Liam1311 

If the webform is not accepting the details, I'd recommend giving our customer service guides a call on 150 from the EE SIM, and they can get the number port set up for you.

If you can speak to someone before 5:30pm, it will be transferred tomorrow.

Michael