Changed my number to an e sim now phone doesn’t have signal

[Oggy007]

Hi so I need help i recently changed my number and 

 chose convert to ESIM now my phone doesn’t have a signal with that sim card in what can i do help please im loosing my mind over this 

[Oggy007]

This has happened to me I changed my number to an eSIM now my phone won’t recognise  that SIM card it’s frustrating 

[James_B]

Hi @Oggy007,

Welcome to the EE Community. 🙂

Are you a new EE customer, or were you transferring an existing EE number from a physical SIM to an eSIM?

James