A search of forums will show that the connections problems between VF and EE has plenty of comment together with conclusions.
Cant make a call , cant receive the call is surely call cannot be made and the other is semantics.
The suggestion that a user who chooses a budget service must accept a poor service is quite alarming. The large network providers often create simplified packages so that they can increase their share of the market and revenue. The fundemental ability to make just a simple voice call is not a big ask from a user. Some low volume users may not want the same package that a buisness would,
In this particular case the octagenarian receiver with memory issues does not possess the ability to contact his provider and supply details of accounts, email address etc. It will not happen. He would be able to provide his phone number and this seems to satisfy most of the system to identify him.
The jargon and acronyms used by techies within these responses would be complely unintelligible to him.
Things are not made simple for the user and it is easy to see that the cost of deploying an engineer to invesigate this problem would cancel any profit made from this user for the forseeable future.
