24-10-2023 09:48 PM
I submitted a port request that said it will be done in 2 days time. I'd like to cancel that request and keep both the old and new numbers. Any advice on how I can cancel the port request?
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25-10-2023 08:15 AM
Hi @Duke89
Welcome to the community.
It will depend on what part of the process the port is at. If you speak to our Mobile Care team, they may be able to help cancel it.
Chris
24-10-2023 09:56 PM
Port from where to where?
24-10-2023 10:11 PM
PACs are usually actioned the working day after they're submitted. There's no way that I'm aware of, to delay this by 2 days without the submission being itself delayed.
You can only have one number active on a SIM at any given time.
24-10-2023 10:22 PM
25-10-2023 08:15 AM
Hi @Duke89
Welcome to the community.
It will depend on what part of the process the port is at. If you speak to our Mobile Care team, they may be able to help cancel it.
Chris