Cancel Port Request
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24-10-2023 09:48 PM
I submitted a port request that said it will be done in 2 days time. I'd like to cancel that request and keep both the old and new numbers. Any advice on how I can cancel the port request?
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25-10-2023 08:15 AM
Hi @Duke89
Welcome to the community.
It will depend on what part of the process the port is at. If you speak to our Mobile Care team, they may be able to help cancel it.
Chris
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24-10-2023 09:56 PM
Port from where to where?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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24-10-2023 10:11 PM
PACs are usually actioned the working day after they're submitted. There's no way that I'm aware of, to delay this by 2 days without the submission being itself delayed.
You can only have one number active on a SIM at any given time.
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24-10-2023 10:22 PM
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25-10-2023 08:15 AM
Hi @Duke89
Welcome to the community.
It will depend on what part of the process the port is at. If you speak to our Mobile Care team, they may be able to help cancel it.
Chris

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