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Can't activate new SIM as the old ESIM is deleted

8Gisthefuture
Visitor

‎09-09-2024 08:24 PM

Ordered a new SIM as the ESIM was not working properly. However I cannot activate the new SIM as I deleted the old ESIM. What should I do? Also what security checks/verifications will they do if I call them or go to the store? Will I have to show them my ID, email me a code etc. Thanks

 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎09-09-2024 08:45 PM

@8Gisthefuture  if you go to a EE store you will need to take in date photo ID with you.  If you call customer services you’ll have to pass a security check first.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.