Can not make a call

Yelkatmis89 · ‎16-09-2022

Hi I put my new ee sim card about 17.00 pm but since this time ı can not make a call so Also when ı make a call ,it is seen on the screen call faild ! How could I do fix it ?

Chris_B · ‎16-09-2022

@Yelkatmis89 It can take up to 24 hours to activate a sim. Try restarting the device a few times. The sim has to register on the network

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Yelkatmis89 · ‎18-09-2022

I can not still making a call

can you help me please why I can not make a call ? Why does it seen on my screen this page,when I making a call?

Chris_B · ‎18-09-2022

@Yelkatmis89 Have you tried restarting the device?
Are you on contact or PAYG ?
can you call other numbers ok ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Yelkatmis89 · ‎18-09-2022

Yes I did turn it off and on many times and call the other contacts number as well it seems that I sent the picture on it

Jon_K · ‎18-09-2022

Hi @Yelkatmis89.

Does your phone have a signal?

Are you able to receive calls?

Jon

Yelkatmis89 · ‎18-09-2022

Yes I have a signal but I can not get any call. If I come to poole EE SHOP to show the problem on my phone ,is someone can help me ?

XRaySpeX · ‎18-09-2022

@Yelkatmis89 : That can't now be until Tues.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎18-09-2022

@Yelkatmis89 wrote:

Yes I did turn it off and on many times and call the other contacts number as well

Are you saying this is a problem calling one specific number, and that other numbers are OK?

If not, what was the reason for your new SIM?

Yelkatmis89 · ‎18-09-2022

I do not make a call any number and I do not know how Am I fix it ?