Calls on tablet

[Lwaite91]

Hello

My daughter Levono tablet has just been delivered. She can receive and send texts but no calls. I haven’t included minutes in her contact so is this why? But the line goes dead when I ring her? Tried several times to clean the sim etc but it can’t be a network problem if she can text. 

Thank you 

[Chris_B]

@Lwaite91  Just because a product can support such a feature (. Does it have a phone app ? ) . it doesn’t mean the network has to support that service for that device. 

[Lwaite91]

Yes it has the phone app which is why I was confused why I couldn’t call it from it from a separate device. 

[Leanne_T]

Hi @Lwaite91 

Thanks for coming here. 

The account may have a call bar as this is a tablet plan. 

If you would like to discuss this please call us on 150 if you have an EE phone or 07953 966 150 from any other phone. 

Leanne. 

[EssexBoyEE]

Not All WiFi + Cellular Tablets can make a Cellular Phone Call, even if they have a  Phone App or you have Installed such App, could also be as suggested that you have a Data Sim Plan, but these are not normly Call Restricted on the EE Network. Try making Call to EE on 150 (should be a Free Call) and see if that works, if not remove the Sim from the Tablet put it in a Mobile and try Calling 150 to test that way.