29-12-2025 08:09 PM
I have a 30 day sim with a billing date of the 9th of each month.
I know I have to give 30 days notice and that a PAC has a validity of 30 days.
Do I need to give notice then wait to get a PAC, or does getting a PAC give notice?
If I have to give 30 days notice and the account is closed by EE on day 30 (as I believe it is) then when do I get the PAC as surely it must be used before the 30 days notice is up if I want to keep continuity of service with that number?
Is there a charge if I use the PAC before the 30 days notice has expired?
Do any of these timescales matter in relation to the billing date?
If only EE had a helpful help page that explained this...
Solved! See the answer below or view the solution in context.
30-12-2025 09:55 PM
You will be billed normally until the date your number is ported to the new network. You are usually billed in advance for the month ahead. If you have already been billed for a month in advance, you will receive a pro-rated credit back via your DD for the days you did not get to use your service after the termination/porting date.
The date your number is fully ported to the new network (you usually can be advised of this by the network when submitting your PAC code) is when your service with EE will be terminated.
You do not have to serve notice when using a PAC, it is an automated method of ensuring your old service is closed down in a timely manner when switching providers.
When requesting a PAC you will be advised of any early termination charges – in the case of a "30 day" plan there will be no early termination charge if you are outside of the first 30 days. You will simply be billed and pay for your usage up to your porting/termination date, or receive an appropriate credit back for unused usage if you have already been billed.
29-12-2025 10:21 PM
You don't give 30 days notice to cancel AND get your PAC. It's 1 or t'other!
Either:
30-12-2025 05:43 AM
Sorry, but that seems to be terrible advice.
My understanding is that if you obtain a PAC and use it without giving EE the 30 days notice then they will charge you the full 30 days following the transfer of your number and cancellation of the account.
So as before, I want to close my account and transfer my number, but how do you do that without incurring the 30 day penalty charge?
30-12-2025 08:30 AM
Generally, if you are outside of your minimum term, using a PAC will terminate the contract and you will not pay the notice period. OFCOM introduced this a while ago, banning providers from charging for notice periods when a PAC is used.
So you either give notice or request then use a PAC. You don't do both. Giving notice means you don't want to use a PAC and EE will just terminate the number in 30 days time.
30-12-2025 09:07 AM
“Generally, if you are outside of your minimum term…”
There was no minimum term as it is, and always has been, a 30 day sim.
Does EE charge the same 30 day notice period on 30 day sims if no notice is given?
30-12-2025 09:12 AM
If you request a PAC, you should get a text back with the early termination charge, which will either be £0 or not. That will be the way to confirm if you can use a PAC with no termination fee.
30-12-2025 09:25 AM
So nobody knows the EE policy on charging the 30 day fee if you don't give notice on a 30 day sim?
Seriously!
30-12-2025 04:57 PM
What you call a "30 day SIM" is really a monthly contract with a min. term of 30 days with a rolling notice period of 30 days. So providing you have already completed the 1st 30 days with it you may move your no. to another network using a PAC & you do not have give or pay 30 days notice from when your no. is ported to the other network.
30-12-2025 07:07 PM
“…with a rolling notice period of 30 days…”
So why do you then go on to say you don’t have to give 30 days notice?
Either you have to give 30 days notice or you don’t.
30-12-2025 07:24 PM
Cuz you are using a PAC. It is OFCOM's rules that if you port your no. to another network & thereby auto cancel your contract the notice period is waived.