Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

BT to EE changeover

AnnieD1
Investigator
Investigator

‎27-05-2023 08:50 AM

Changed from BT to EE as my BT contract was coming to an end  and it won't accept my PAC numbers.  It keeps saying its not the correct format (when it is).  I assumed, from Lewis who talked me through the changeover, that our numbers would change automatically.  It's now been 48 hours and I still have the temporary numbers that nobody knows.  Any help would be greatly appreciated.  Thanks Annie

0 Helpful
5 REPLIES 5
AnnieD1
Investigator
Investigator

‎27-05-2023 08:58 AM

My PAC wouldn't work.  48 hours and still waiting.

Christopher_G
EE Community Support Team

‎27-05-2023 11:58 AM

Hi @AnnieD1 

Welcome to the community.

Could you try doing this on a different device/browser please? Also, please try typing it manually instead and not copy/pasting, making sure there are no spaces before or after the code.

Let me know how you get on.

Chris

0 Helpful
Christopher_G
EE Community Support Team
In response to AnnieD1

‎27-05-2023 11:58 AM

Hi @AnnieD1 

I've replied to your other post about this.

Chris

0 Helpful
AnnieD1
Investigator
Investigator
In response to Christopher_G

‎29-05-2023 07:36 AM

Thank you Christopher,  I have since spoken to a lovely gentleman at EE who has assured me that it will all be done automatically on Tuesday 30th May, and they will send me a text when it's done.  I don't have to do anything at all.  Apparently the Bank Holiday weekend is holding things up.  

Thank you so much for your reply.

Annie

0 Helpful
Christopher_G
EE Community Support Team
In response to AnnieD1

‎29-05-2023 07:38 AM

That makes sense, thank you for coming back to let me know, @AnnieD1 

Chris

0 Helpful