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Add new SIM to account

doctor_sofia
Explorer

Hi,

 

I have bought a new physical EE PAYG SIM card which I want to add to my existing EE account. I want to activate it online, but I am not replacing any of my existing phone numbers - it is an extra line on my account. 

Is there a simple way to do this without putting the SIM card into a phone?

thanks

7 REPLIES 7
Leanne_T
EE Community Support Team

Hi @doctor_sofia 

Thanks for coming here. 

If you have an existing EE account and the numbers are also pay as you go, you should have the option to link the new SIM card to your existing EE account. 

Does this show for you? 

Leanne 🙂

The other numbers on my EE account are pay monthly. The new SIM I want to add is PAYG

Leanne_T
EE Community Support Team

I see @doctor_sofia 

You are unable to add this to the pay monthly account, you would need to set up a new EE account for the pay as you go SIM. 

Leanne.

Why can't they all be on one account ?

Thanks

Stuart

Katie_B
EE Community Support Team

Hello @ABMTREES.

Are you look to add a pay as you go SIM to your current pay monthly account?

Katie

Yes Katie.

 

Thanks

Katie_B
EE Community Support Team

What happens when you try to link @robmarkpalmer?

Katie