07-12-2022 10:12 AM
My son lost his Sim card so I ordered a new one from EE. To activate it I am told EE says it sends a six digit pin, however he has not received a text. I'm not sure what the problem is, and whether it's to do with his phone.
Thanks
Jane
07-12-2022 10:40 AM
Hi @Bourbon1
Welcome to the community.
How did you order your replacement? Have you tried just popping the SIM card in?
Chris
07-12-2022 10:54 AM
I ordered it online and received it in the post.
Also have had to put it in a different phone as he lost the Sim Card tray in his phone - no idea what he did!
Do you think the change of phone may be a factor?
07-12-2022 11:05 AM
No it shouldn't be, @Bourbon1.
I would suggest speaking to our Mobile Care team so they can make sure everything is registered on our side.
