PUK code not being accepted on web site

[MarkN190]

I'm moving across to EE, have correct PUK code, but the web site keep rejecting.  says wrong length, but is correct - can anyone help??

[MarkN190]

having same issue with PUK code!  Rang customer service, had recorded message they were too busy to respond - try again later!

[Mustrum]

@MarkN190   Hi, a PUK code is to unlock a device, you need a PAC. See the Help pages for more details.

https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/what-is-a-pac-code 

[MarkN190]

sorry i meant a PAC code!

[Jon_K]

Hi @MarkN190.

Are you having trouble with a PAC or a PUK code?

Jon

[MarkN190]

PAC   enter on web site form and doesn't accept - PAC is 

XXXXXXXXX

[Mod edit: please don't post personal information in public, thanks]