Hi EE Team,
I need some help restoring my service and accessing my account.
My SIM card is currently showing "No Service" after I topped up £5. I realize that the required amount for my plan might have been £10, so my account might be suspended or on hold due to an insufficient balance/unpaid charge.
Because I have no signal, I cannot receive SMS verification codes to log into the My EE app or manage my account.
Could you please help me:
1 Check if my account is suspended due to an insufficient balance.
2 Unsuspend/reset my status so I can receive SMS codes and top up the remaining amount.
3 Help me restore international roaming on my SIM.
