The EE Community

Out of contract

I am out of contract, Why I'm I still paying the same amount of money?

No phone in parcel upon delivery - only case & screen protector! EE useless!

I have always been so happy with their services UNTIL NOW!I upgraded 2 lines with EE (OCT 24) and took out insurance which came with a free minute one bundle (phone case and screen protector) with each phone. When DPD delivered the two parcels, one ...

BT to EE

After being told I had to move from BT to EE for broadband, the billing issue is still ongoing. Cancelled all BT direct debits as, as far as I’m concerned I no longer have any BT products. Set everything up with EE, same direct debit agreement as my ...

Resolved! No-charge roaming in EU.

I am looking at taking a new plan out with EE. The Unlimited All Rounder plan states No-charge roaming in EU.Does that mean there will be no roaming charges in the EU

Billing

Why is my bill so high, at the end of my contract my bill was just over £15 now its over 30 .why!

SMS

Hi EE Team,I have an active EE SIM ******** I topped up £5 , but I’m not receiving any verification SMS from WhatsApp or other services. Can you please check if there's a block or issue on my number regarding international or short-code messages?Than...

Account cancelled WRONGLY by EE agent! Stuck in US with no phone!

I've been an EE customer for YEARS. Contracts and then just monthly pay as you go scenario. They screwed me about with access when in USA, so i was obliged to go to a much more expensive bill just to get the roaming i needed. Then it seemed like a co...

Downloads soeeds are shocking. Not getting wi/fi speed either. Did to begin

Download speed is shocking and so is wi/fi speed. Not what I'm meant to be getting for what I pay

Online order received with missing device from package

I'm posting this mainly for other customers to be made aware as I have noticed this is quite a common occurrence after a quick search on google.Last month my partner (an EE customer of over 10 years and myself of over 14 years) ordered a Samsung Tabl...

Connection Dropping Out At The Same Time Every Day

Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...

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