About my sim

[Zahin]

My sim card is not working. I don't know why. Any phone call or message not going through this number. I need to urgrnt fix it. How I can fix it also I want to top up data and minutes in my sim.Can you please help me with this matter

[Northerner]

Hi @Zahin 

Are you in the UK.

Is your SIM PAYG or pay monthly contract. If PAYG when did you last make a chargeable call or text. 

What device do you own. 

Thanks 

[Zahin]

Yeah I am from uk.My sim Isn't in monthly contract. I forgot when I make last call or message. I didn’t used it to much,but today I tired to received a important message then I saw It's not working then I make a top up and try to buy pakeage but its still not working. I couldn't  buy any pakeage also  then I tried to also contract in customer service at 7 pm but may be its off.I couldn’t do contract. I need to active my Sim emergency. What Can I do now?

Thanks

[Christopher_G]

Hi @Zahin 

Welcome to the community.

The SIM could be in hibernation, if you haven't used it for chargeable activity in a while. I recommend speaking to our Mobile Care team so they can look into this for you.
Chris

[Zahin · Accepted solution]

Hello Chris

Thank you so much for your information. I talked with the Customer care's team they solved this problem . Now my sim has been activated. 

Happy new year !! 

Thanks 

Zahin

[Katie_B]

That's great to hear @Zahin. 

Thanks for letting us know. 

Happy New Year from us all here on the EE Community. 

Katie

[djsheik]

My sim card is not working. I don't know why. Any phone call or message not going through this number. I need to urgrnt fix it. How I can fix it also I want to top up data and minutes in my sim.Can you please help me with this matter

[Christopher_G]

Hi @Zahin 

Welcome to the community.

Are you getting any error messages? Have you tried restarting your device? Is it working any better this morning?
Chris