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5GSA iPhone 16 Pro Max

gbotley
Contributor
Contributor

‎22-09-2024 08:27 PM

I’ve got a 16 Pro Max, on a plan purchased in September 2024 (after the 5GSA was cited as supported) and can’t enable it on my device. The iPhone says the sim is not supported and to contact EE. EE wants to shift me to a eSIM, but I’m not too confident in them after issues with work devices. Is this the only way to get it? I’m in Bristol, which is in the coverage area. 

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20 REPLIES 20
davecres1
Contributor
Contributor

‎04-11-2024 08:14 AM

EE can send you out a replacement sim or if your near an EE store then popping. They should be able to swap over your current sim for a new one that supports SA. However please ensure you take some form of ID like driving licence/Passport as they have to see and submit a photo of the ID together with a picture of your face taken in store. 

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