2 days no fone access waiting on sim porting number

[mart021]

2 days no fone access waiting on sim porting number

called yesterday as sim not activated after 2 days in fone

when ordering i gave puk number to port keep existing number

SIM NO PROVISION 

previous supplier HONEST has closed my sim so cant call EE from old sim anymore.

help by email on file be great from ee tech support

[Chris_S]

Hi @mart021,

I'm sorry to hear that you're still unable to use your number on your new SIM.

Is your EE SIM active with your temporary number at the moment?

Chris S

[mart021]

no the temp sim number gone aswell which is why i said i have no working sim.
ive had fone off , tryed restart still nothing.ive tryed sim manager reset.
could i be sent in email a temp esim to activate so can make call out to customer service get resolved.

[chistery]

Hi @mart021 

You need to call EE. You aren't going to be sent a temporary eSIM just by posting here, you  need to call EE and pass security and raise an issue with the port.

[mart021]

how can i call ee if no working fone sim
my previous supplier already closed that sim to port my number.

[chistery]

Whilst I appreciate your dilemma @mart021 you need to find a way to call. Can you borrow someone else's phone to call EE? 

[mart021]

if i could call another way i would not be asking to be contacted by email to resolve.

[Chris_S]

Hi @mart021,

You can find all of the ways to get in touch on our Contact Us web page.

We don't currently have an option to chat via email.

Chris S

[mart021]

the app dont work not allowing sign in the web sign in diverts you to app its a cycle
so no futher forward in sorting issue
thats why ive posted here

[ee_user14]

---

@mart021 wrote:
if i could call another way i would not be asking to be contacted by email to resolve.

---

EE have no email contact for CS. And there's no access to individual accounts here.

Repeating your "woe is me" comments won't change that.

I strongly recommend, in no particular order.... find a friend or relative whose phone you can borrow to call EE-CS, visit an EE shop and resolve this issue face-to-face... or keep posting on here saying "I can't" and keep being told "you need to"