06-11-2022 01:38 PM
My number does not work, probably I have not replenished it for a long time. It’s impossible to replenish through Myee, my social networks and Icloud are attached to my number, my number is the key to my life, what should I do?
I am currently in Ukraine and I urgently need access to my number.
06-11-2022 07:15 PM
Is it on contract or PAYG?
If PAYG, it sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.