EE had glitch with roaming in June but they don’t seem too proactive in advising customers.. when I realised I called and was advised to continue and would likely sort out before back.. it didn’t then advised it would be sorted before bill and not to worry… it didn’t so bill came and money taken…
now I had to ring to try and get money back and have been subjected to requiring to complete an web form completed by staff and after the three advised days no response …
tried again several calls now it seems glitch is fixed we will see when I go again this month..
told my money will be refunded at next invoicing billing which in my opinion isn’t satisfactory as known since June and money still taken in July now like August or September before reimbursed..
my contract is up at end of this money
