text not arriving in the netherlands

[janenmartinie]

My elderly sister lives in the UK and has EE as provider. I live in Holland and have a "normal" provider called Ben. We text each other regularly. Went to France on holiday and no problems until 29 august. At that moment I no longer received texts from my sister. She receives my texts, we can call each other but her texts never arrive. It seems to be a "Holland"thing  as she has texted other family members in Holland ( with other providers) with the same result..her texts never arrive. Sister refuses to use whatsapp etc ..in her eighties and just wants to text. Ideas anyone ??

[Christopher_G]

Thanks for the update, @janenmartinie 

It's good that there is a ticket open, that means it's being managed by our technical team. Hopefully, once they've investigated it, they can share a fix.

Chris

[janenmartinie]

Thankyou Chris. We're now ten days down the line and not a word from EE. Maybe you can contact your "technical team" and find out what is going on? They have my phone number..maybe they can send me a text ?? In the meantime a family member who lives in the UK was in Germany last week and had backwards and forwards texts with my sis and no problems...Thanks in advance for your help..

[Katie_B]

Good morning @janenmartinie. 

Thanks for coming back here. 

I am sorry to hear there is still no update. 

I'm confident the ticket is still open and under investigation.

Our technical care team would not be able to send a international number a text update. 

Has your sister been able to call since the ticket was raised?

Speak soon,

Katie