I can't make any calls and texts in Netherlands

[ymwan04]

Hello,

I'm in the Netherlands right now and I find that I can't make any calls and send text messages, even the 150 prompts once I make a call it says "You have no access to this number, pls call our customer service 1200." But I can't make any calls!
But I can surf the Internet normally, and I can also receive text messages sent to me by others. Please help me. The most important thing is that I can't make any calls, even 150.
Please help me!!

[Northerner]

Hi @ymwan04 

Have you added the country code to your number. 

Have you tried restarting your device.

Are you on EE PAYG or pay monthly contract.

Thanks 

[ymwan04]

Hi,

Yes I’ve added the country code, and I have restarted my device many times, I am on pay monthly contract.

[bristolian]

Your ability to use mobile data would seem to disprove a spend cap issue.

Have you tried manually cycling through each local network? Do the symptoms differ between each?

[ymwan04]

Yes I tried it, no working. What annoy me is I can’t even call 150 to find out what happened, do I have any other ways to find a support agent?

[Katie_B]

Thanks for trying @ymwan04. 

Are you aware of anyone else experiencing this?

Katie

[ymwan04]

No thank you 😞

[Alex_H · Accepted solution]

@ymwan04 150 wont work from abroad, but the recommended number to contact us on when abroad is +44 (0)7953 966 150 what happens when you dial this number, do you get the same recorded message? 

If you do have an internet connection you should be able to download a VOIP service such as Skype  to call us free from abroad on +44 800 079 8586 so one of our guides can check your account.

Alex

[XRaySpeX]

@Alex_H : I thought 150 works from EU but not outside.