data roaming;

[rogerd68]

My data roaming is not working. I have a 5G signal but I can't use any apps that require data. eg WhatsApp, safari, email, Waze etc. Can anyone help fix this?

[XRaySpeX]

@rogerd68 : Can you make calls & texts?

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

[Chris_B]

@rogerd68  Have you enabled within the device settings in mobile data Data Roaming.  This needs to be enabled when abroad to have use of data when abroad. 

[MartinDerby]

Have just had this problem. My wife and I have just returned from a break in Seville for our 30th wedding anniversary but it was ruined by the fact that the sights we visited had audio commentary via QR codes and I had no Internet connection.

I'm on a business contract and our supplier confirmed via EE that all roaming was activated but could not get Internet for the whole time we were there

All settings were checked confirmed.

Really, really unhappy.

Its 2026 and this shouldn't be this difficult.

This is a business account and I can't afford to have this professionally or personally.

[Ali_A]

Thanks for joining us on Community @MartinDerby  

Sorry to hear of the issues you faced accessing your data service while abroad. 

Please call our Business Support team on 150 any EE mobile or 07953 966 250 from any UK landline or network who will be able to send out a VAT invoice. 

You can also contact them via WhatsApp and then click 'Get in touch on WhatsApp' at the top. 

Alternatively you can contact the team via Live Chat. Just click the "Live Chat" pop up. 

They're available 7 days a week, 8am - 6pm.

Ali

[Chris_B]

@MartinDerby   On what devices? If it’s an iPhone did you enable on the device in settings> mobile services/mobile data options/data roaming.  This toggle has to be enabled in order to have data.