Mobile Services

Sim Card

I went travelling and got eSIM cards, now I’m back in UK and my SIM card is not working . How do I fix.?

Add on for roaming in Singapore and HK

Hello I called in advance of my trip to Singapore and Hong Kong - EE assured me they would add a £10 daily add on to allow me to use the service seamlessly on arrival. As has happened before on arrival nothing happens ! I’ve checked all my setting fo...

Coverage in Woburn Sands

Update: 03 May 2024 Over the past few months, our engineers have accessed the area and completed the surveys and drawings for the first location and have started legal steps to legally acquire the land, and we are currently waiting for a response fr...

Travelling USA

Travelling to US.for 3 months. My contract has both my fone and sons fone included. Both fones are now on sim only contract. Is it still possible to buy add on £25 per month for his number and what would this include. Also I have unlimited data will ...

Urgently seeking help - overseas

Hi EE,I’m urgently seeking your help and can’t find any other way of getting through to you, so giving this a go.I’m currently in Italy and did not text roaming before I left the UK, as I didn’t realise this was a requirement. My previous roaming pas...

Re: Is it just me or is ee phone signal poor

My signal has dropped off completely on an iPhone 11 that was working fine. Both the data and phone signal improved slightly when I turned in 4g off snd click yes to WiFi calls but it is still much worse than 4 weeks ago and the status and coverage ...

Resolved! Lost my PUK code

Coverage in Newhaven

We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made awa...