abroad

[danielle20024]

hi. I am in Turkey and when i try to ring to England my phone just disconnects and I cannot ring anybody. Please let me know what to do. I need to contact home. 

Thank you 

Danielle

[Ali_A · Accepted solution]

Hi @danielle20024 

Welcome to the EE Community. 

Do you have signal on your phone, are you able to call any Turkish numbers? 

Here are some things to check: 

Try switching your mobile off and back on. 

Try connecting to an alternative mobile network in Turkey

When calling UK numbers, be sure to use the international format. e.g. +4479.... 

Have you adjusted your Spend Cap to allow chargeable calls? Visit How do I set up and manage Spend Cap for my mobile

You can check the cost of calls at ROAMING IN TURKEY AND NORTHERN CYPRUS

Have a look at What Should I Do Before I Travel? | Roaming Help for some handy tips. 

Let us know how you get on

Ali

[XRaySpeX]

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.