Using PAYG in Australia

[matt45678]

Hello I have just switched to PAYG while in Australia now I am not receiving any calls from the UK text or calls. When people try and call they get service unavailable. I am also not able to ring out.

I have just topped up and this credit is showing on my account

Really poor EE service as the in app chat has been removed from my account and the only means i can speak with EE is via calling them. Has anyone else had a similar issue?

Thanks

[Schockwave · Accepted solution]

Hello @matt45678 ,

Welcome to the community,

If you did this whilst abroad, then it will not work, as pay as you go first needs to be activated in the UK, topping up makes no difference.

Chat is only available to customers on mobile contract.

Not poor service, you should have used your SIM card in the UK first, to activate it, you will either have to wait until you return to the UK or send your SIM card back to the UK for someone to make a chargeable call or text and return it to you.