Urgent: Frozen Roaming SMS Pipeline on AT&T

[Lilz02]

Hi, I am a Pay As You Go user currently traveling in the US. I successfully topped up my account online, and my phone has strong signal bars manually locked onto AT&T. However, my incoming and outgoing SMS text routing has completely frozen on the network side. Since I am abroad, I cannot dial out to 150 to reach support. Could an official Community Manager please send a manual HLR Location Register Reset to my mobile number to unfreeze my texts? Or please provide another workaround?

[Rach_H · Accepted solution]

Hi @Lilz02,

Welcome to the Community!

I'm sorry to hear about the trouble you're having during your trip, and we're keen to help. We do not have account access here on the Community, but you can reach out to our team on +44 (0)7953 966 150 from any other phone from abroad.

Rach

[XRaySpeX]

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

[Lilz02]

Thanks for getting back to me. I will call on the number you listed.