Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to call customer service or use 150 texts

Aleks1111
Investigator
Investigator

‎23-03-2025 08:06 PM

Just arrived in Switzerland and can't call customer service or use 150 text service, and app and website don't seem fully functional and won't allow me to change spend cap (which may be the problem) I called customer service in the UK just before leaving and was told everything was fine and I would be able to use phone abroad. But now I'm here I can't do anything at all. I need some help to actually get through to someone at ee please, thanks

0 Helpful
11 REPLIES 11
Aleks1111
Investigator
Investigator
In response to Katie_B

‎25-03-2025 09:10 AM

After much messing around I found a button to link phone number to account. Tried that and it seems that that was the problem. Spend cap is now showing. Shame no one at ee had mentioned this before, but it all seems resolved now, thanks. 

0 Helpful
Katie_B
EE Community Support Team
In response to Aleks1111

‎25-03-2025 09:13 AM

It's great to hear this is now resolved @Aleks1111. 

Thanks for letting us know. 

Katie