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URGENT Phone not allowing me to make calls or message 150

Hazza05
Visitor

Im currently on a trip to the ROI, whilst I was here, my phone updated to IOS26 and it has caused a whole host of issues. I can receive calls, send messages and use my data as usual however, when i try to make a call, i get a voice that says your service does not allow access to this number. I have tried everything online however, nothing has worked. The issue is as well, if i try to call 150, I cant and if i try to send them a message the send fails. Is there anyway anyone can help? 

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

@Hazza05 wrote:

I have tried everything online however, nothing has worked.


Can you be more specific about what "everything online" means?

XRaySpeX
EE Community Star
EE Community Star

@Hazza05 : It's no shouting "URGENT". This is a user discussion group where your peer users come along in their own time to try & help others.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Ali_A
EE Community Support Team

Hi @Hazza05 

When calling a UK number, please try using the International format 0044 / +44 to see if that allows calls to go through. 

You can try a manual network settings reset too: Settings app, tap General, then Transfer or Reset iPhone, tap Reset, and finally select Reset Network Settings. 

It may be worth trying a manual network search and flick to another operator- open the Settings app, tap Cellular (or Mobile Data), then select Network Selection. Turn the Automatic toggle OFF, and then select your desired network from the list of available carriers. 

Please keep us updated with how you get on. 

Ali