Turning on Roaming

c-barker · ‎20-10-2026

Hi - I’m trying to turn on Roaming for an upcoming trip to Spain. I have texted ROAMING to 150, to no avail. I received a message back that says:

There has been a problem with your request, please call 150.

so I call 150 - no one answered my call. I even tried to change my Spend Cap - the screen goes blank whenever I try to do so. So this is my last resort. Please help.

Linzi_H · ‎21-10-2026

Hi @c-barker

I'm sorry to hear that you're struggling to activate your roaming using the text service.

If you've tried again today and are getting the same error message, I would suggest calling our team directly so they can get this in place before your travels.

Linzi

View solution in original post

XRaySpeX · ‎20-10-2026

Are you on contract or PAYG? Texting ROAMING while in UK is only valid on contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

c-barker · ‎20-10-2026

I’m on a contract

Linzi_H · ‎21-10-2026

Hi @c-barker

I'm sorry to hear that you're struggling to activate your roaming using the text service.

If you've tried again today and are getting the same error message, I would suggest calling our team directly so they can get this in place before your travels.

Linzi