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Travel to Italy which roaming package I need

Jojo203
Visitor

Hi we travel to Italy in a few hours & need a roaming pack but I'm not sure where to find the f right one, my daughter said there is a £10 add on we can buy but I really don't know which one & don't want to get the wrong one can someone please put the link by any chance 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Jojo203  Are you on contract or PAYG ?  If on contract have you text. ROAMING to 150 to make sure roaming is enabled on your account?  This allows you’re device to connect to a roaming network and no add on will allow this.  

 Please also see THIS  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2.59 / day charge for using your UK allowances in EU unless you buy the 7-day EU Pass for £15 or you already have it as an Inclusive Extra or you have an EE All Rounder or Full Works Plan.

On PAYG there will be roaming charges to use your pack allowances in the EU, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival offering & inviting you to take up the options for roaming in EU of either £2.50 / day, by replying ROAMEU1D to 150, or £10 / week, by replying ROAMEU7D to 150. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.

If you are on contract, just remember to text ROAMING to 150 before you leave UK to ensure the roaming ability is enabled on your account.

If you are on PAYG, just make sure you had already used your PAYG SIM to make a call or text in the UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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